Discrepancy Between Sales Promises and Owner Relations – A Buyer’s Experience


Discrepancy Between Sales Promises and Owner Relations – A Buyer’s Experience

One of the most concerning aspects of my experience was the clear discrepancy between what was communicated during the sales process and what was later communicated by the Owner Relations (OR) department.

At the beginning, during the sales phase, everything was presented in a positive and reassuring way. The process was described as straightforward, flexible, and low risk. Important points such as refund conditions, obligations, and overall structure were explained in a manner that gave confidence to proceed.

However, after the payment was made, the situation changed significantly.

Two Different Stories

What I experienced can only be described as two completely different narratives:

1. Sales Phase

  • Strong emphasis on opportunity and urgency
  • Reassurances regarding flexibility
  • Indications that the process was simple and manageable
  • Verbal confirmations that created confidence to proceed

2. Owner Relations Phase

  • A much stricter interpretation of obligations
  • Different explanations regarding refund eligibility
  • References to conditions that were not clearly disclosed before payment
  • Less flexibility and more formal, rigid responses

The Impact on the Buyer

This inconsistency creates a serious problem for any buyer.

Decisions are made based on the information provided during the sales phase. If that information is incomplete, unclear, or overly optimistic, the buyer is effectively making a decision without full transparency.

When the OR department later presents a different position, the buyer is already financially committed and in a weaker position.

This shift can lead to:

  • Loss of trust
  • Confusion about actual rights and obligations
  • Difficulty resolving issues such as refunds
  • Feeling misled about the true nature of the transaction

Why This Matters

Consistency is essential in any professional transaction.

The information provided before payment should fully align with the contractual and post-sales reality.

If there is a gap between what is promised and what is enforced, the buyer bears the risk.

Key Lesson for Buyers

Before making any payment:

  • Request all documents in advance
  • Do not rely only on verbal explanations
  • Confirm key points such as refund conditions in writing
  • Ensure that what is promised by sales matches what is enforced later

Final Thought

A transparent process should not change after money is transferred.

Buyers should be able to rely on the same information from start to finish.

When different departments present different positions, it raises serious concerns about clarity, transparency, and fairness in the overall process.

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